Case Study – Pippa & Benoit
Posted by admin on July 1, 2020 · Case Studies
Pippa & Benoit is a collection of prestigious homes that can be rented in the capital for both short and long stays, with everything from spacious new-build apartments to elegant Georgian Townhouses.
A massive concern for all serviced apartment operators is receiving and processing a booking, only to find out at the end of the stay, that the guest has damaged the property and the operator is now receiving chargebacks in order to cover the damage.
Pippa & Benoit had a system for ID verification, but it had several labour intensive steps and guests often queried if the process was GDPR compliant. This meant a lot of back and forth with guests, which was not only time consuming but frustrating as it was drawing them into heavy admin processing instead of building and focusing on other key areas of the business.
Pippa & Benoit found us here at SUPERHOG and became members. Our tech brilliantly combined ID verification, Global guest record, GDPR compliance and SA insurance into a 1 stop shop solution which can be shared by simply sending your guests a verification link in one simple URL to follow.
By becoming SUPERHOG members, Pippa & Benoit now have certainty of and confidence in guests with an excellent guarantee that they can rely on if things do go wrong. Both give them peace of mind and allow them to focus on building their business with the support of a supplier who created the product they need with a smart tech solution.