Deposit and damage waiver collection for vacation rentals
Deposits & Damage Waiver
Cover guest damages
Automated deposit and damage waiver collection that provides you with the means to deal with accidental damage quickly and efficiently.
Automating deposit and waiver collection for short-term vacation rental managers
Deposit processing
Cover smaller incidents of guest damage quickly.
Applicable across all booking channels and your own direct booking website, SUPERHOG can facilitate the collection, processing, and refunding of a deposit.
Our automated deposit saves you time and transaction fees, is protected from fraudulent chargebacks through 3D Secure authentication, and can be easily managed through your dashboard.
Damage waiver collection
Have the resources to cover accidental damage when it occurs.
SUPERHOG’s damage waiver removes the friction that comes with requesting a large deposit pre-stay and the potential fallout post-stay of chasing guests for damage-related payments.
Our damage waiver is collected through our secure system, generating additional revenue if no damage is caused, but also providing you with the means to resolve accidental guest damages quickly when they do occur.
How it works
Choose from either, or combine and give guests the option of paying a refundable deposit or a non-refundable damage waiver.
Deposit
Collection
After completing our guest screening process, guests are asked to pay the deposit amount set by you, with the payment authenticated using 3D Secure to protect against fraud.
Handling
We keep the deposit securely in a trust account, taking a small handling fee to cover our administrative costs.
Refunding
If the guest does not cause any damage, we refund the deposit amount directly back to the guest.
If damage is caused, then we will refund the required amount of the deposit to cover the damage back to you, and the rest back to the guest.
Damage waiver
Collection
After completing our guest screening process, guests are asked to pay the waiver amount set by you, with the payment authenticated using 3D Secure to protect against fraud.
Protection
The guest pays the waiver amount, which waives their liability for any accidental damage caused by them during their stay up to a set amount determined by you.
Remittance
We remit the waiver amount back to you, providing you with the means to resolve accidental guest damages quickly and effectively.
Benefits of our deposit/waiver toolkit
Deal with guest damages quickly
No matter how careful they are, guest damages do occur. Whether you choose to collect a deposit or a damage waiver, you’ll have the resources to deal with accidental damage quickly and keep your homeowners happy.
Remove operational overheads and admin
We handle the admin that comes with securely collecting, holding, and refunding a deposit, allowing you to remain PCI compliant (no manual handling of payment details) and for your team to focus on areas that matter to the growth of your business.
Create a more positive guest experience
Our guest screening and deposit/damage waiver collection are built into our guest journey which can be co-branded, providing guests with a frictionless booking experience that provides the necessary security measures to protect your homes.
Have your entire check-in process centralized by one provider
Get started in 3 easy steps
1. Book a demo
Fill out our demo form and receive a link to schedule a call with our sales team. We will walk you through a full demonstration of how SUPERHOG works and answer any questions or concerns you may have.
2. Onboarding
Once you sign on, you have your onboarding call. This is where we help you fully integrate SUPERHOG into your business step by step.
3. Go live
As soon as you’re ready, we’ll activate SUPERHOG and start verifying your guests and protecting your bookings.
FAQs
How long does it take to refund a guest their deposit if there is no damage?
If no damage is caused during their stay, the guest will be refunded the deposit amount 14 days after checkout.
What happens if the guest purchases a damage waiver, but then steals something or has a party?
This is what we class as theft and malicious damage which are not covered by the damage waiver. If you have purchased our Advanced Screening add on, which includes our Host Guarantee, this will protect you from these instances.
What are the fees that come with using your deposit/damage waiver solution?
We take a non-refundable admin fee for deposit handling and a small percentage for damage waiver facilitation. Please contact our sales team for more information on these fees.