“Prior to using SUPERHOG, I was having to vet each booking situation myself. Now, I am sure at least that the identity of the guest booking matches the actual guest.”
Elizabeth Donn
Founder of The Reservation Specialists
Guest detail authentication
Authenticate your guest’s personal details.
Guests provide SUPERHOG with their personal details, which our system compares against authoritative databases to ensure that the details provided are authentic and accurate. Guests provide their:
Name
Home address
Date of birth
Email address
Mobile phone number
ID verification
Verify the true identity of your guests.
SUPERHOG uses artificial intelligence and machine learning to analyse the guest’s ID for image manipulation and other discrepancies, checking the:
Font
Layout
Hologram
ID portrait
Microprint
Biometric confirmation
Protect yourself against identity spoofing.
Guests also upload a live selfie, which our AI scans to protect against identity spoofing by ensuring the picture provided is not:
A screenshot
A photo of the ID portrait
Uploaded from the internet
A photo of a digital screen
A digitally tampered selfie
Trusted screening provider for property managers around the world
How it works
5 stages of guest verification
Step 1
After a guest books their stay, they receive their unique SUPERHOG ID link and begin the screening process.
Behind the scenes
This can be done through SUPERHOG’s automated messaging system via email or text or provided by you through our One Step Link.
Step 2
The guest inputs all their basic identification details into our secure database.
Behind the scenes
SUPERHOG automatically verifies the authenticity of the email address and the phone number by checking it, along with the legal name, against global telecommunications carrier databases.
Step 3
The guest signs SUPERHOG’s Guest Agreement.
Behind the scenes
This confirms that the guest is liable for any damage caused.
Step 4
The guest uploads a copy of their government-issued ID and a real-time selfie.
Behind the scenes
Our AI reads the ID to see if there are any discrepancies or image manipulation. It then compares the guest’s selfie (taken in real-time) against their ID photo through biometric checks to prevent identity spoofing.
Step 5
Once our checks are complete, the guest is verified and our Host Guarantee is automatically activated, protecting the booking.
Behind the scenes
If there are any hiccups, we reach out to your guest on your behalf to resolve the issue.
Want guest screening and damage protection in one solution?
We take our data responsibilities incredibly seriously and go to great lengths to ensure the safety and security of all guest data. We use data storage software such as Microsoft Azure with 256-bit AES encryption and conduct rigorous employee screening and background checks of all SUPERHOG team members.
What verifications does a guest have to go through?
Guests are put through a combination of checks against databases and are also checked by our biometric and ID verification software.
Will every guest attached to a booking need to be verified?
We verify the lead guest only as they are responsible for the booking.
What if I get a booking from a guest that has stayed before? Will they need to be verified again?
Yes, but only if there is a substantial gap between the bookings. This allows us to complete checks on whether the guest has caused damage in-between the bookings.
Can SUPERHOG’s guest verification journey be white-labelled?
Yes. To ensure that guests have the best experience possible, our verification journey can be fully white labelled or co-branded.
Is guest data safe with SUPERHOG?
Yes. We take our data responsibilities incredibly seriously and go to great lengths to ensure the safety and security of all guest data. For more information, please visit our page detailing our security and data protection measures.