Top tips for hosting guests in a life post isolation
Posted by admin on May 15, 2020 · Hosts
With international travel grinding to a halt, and our favourite public gatherings (such as festivals, concerts and weddings) being postponed for the foreseeable future, it’s fair to say that the pandemic has thrown a spanner in the works for a lot of people’s plans.
Like with most bad storms though, this too shall pass. Travel restrictions will eventually be loosened and although you might not be able to hop on the next flight to Bali, there are still a plethora of options for you to explore on this great island that a lot of us are proud to call home.
Before the pandemic broke out, the UK boasted strong domestic numbers in the travel industry throughout 2019, with Tourism Alliance noting that there were 118.6 million domestic visits throughout the past year. After the travel restrictions are loosened/lifted, we believe that this number will grow even larger, as Brits flock to the countryside and seaside, to escape their own homes and catch the summer rays.
We’ve teamed up with Guesty to help get hosts ready for the demand that will surely come after domestic travel reignites.
Make Sure Your Rental Is Fully Stocked!
A fully stocked rental is crucial for guest satisfaction and getting that all important 5* review at the end of the guests’ stay. When travel restrictions are lightened or lifted, people are still going to be cautious of attending dense social gatherings, such as the supermarket – especially if the area they are visiting has a huge influx of visitors from the major cities. By making sure your property is stocked with the necessary amenities and essentials, your guests will be at less risk of coming into contact with anyone that has symptoms.
Make sure you have these essentials:
- Toilet Paper
- Laundry Detergent
- Tea + Coffee
- Extra sheets/Bedding
- Shampoo/Shower Gel
- Soap (and lots of it!)
Try to make sure that your kitchen cupboards are stocked with around 2-3 weeks of non-perishable food items. Collect a few local delivery menus and leave them somewhere prominent in the kitchen, for those nights where guests don’t feel like cooking themselves. Make sure that the first aid kit, fire extinguisher and emergency contact info is also prominent and easy to access.
Make Use of Tech When And Wherever You Can
Limiting personal contact as much as possible is now essential, and travellers nowadays prefer self-service options whether they’re practising social distancing or not. The current situation should be an encouragement to implement tech solutions already available to rentals, that minimise the need for human interaction.
Incorporate online check-in/check-out processes so your guests can manage their booking without having to meet you face-to-face; implement keyless entry services to avoid having a physical key drop-off; and consider using automated messaging tools, so your guests can have all their questions answered instantly.
Stockpile Entertainment Rather Than Loo Rolls!
Now we all know that British weather can be well…. Unpredictable! By providing your guests with different forms of entertainment, this will ensure that they get the most out of their break. Leave them plenty of books, board games, films etc. You could even kit your place out with some basic home gym equipment that is not expensive, this will make a huge difference to your guests stay – Just make sure you leave some antiseptic wipes, so they can wipe down the equipment after their workout!
Don’t forget about your outdoor space if you have one, kit it out with garden furniture so that they can soak up the summer sun and get that healthy dose of vitamin D!
You might also take this as an opportunity to work with the restaurants, independent shops and cultural institutions near your properties, which are also likely to be suffering during this time.
Talk to local businesses and incorporate their services into your entertainment plan for self-quarantined guests: at-home ceramic kits created by a local crafts store, live-streaming personal training sessions, virtual concerts or museum tours and more. We’ve done a list of some great virtual tours on offer. You can check it out in our blog post: Travel’s Off The Cards.
If you are opening the doors of your rental to guests after travel restrictions domestically are lightened, then you must stay up-to-date about the coronavirus from reliable sources and make business decisions accordingly.
Here are a few resources we’ve put together for you:
- The World Health Organization
- The Center for Disease Control
- Superhog’s Stay Home Hub
- Guesty’s COVID-19 Infocenter
- Airbnb’s Help Center
- Booking.com’s Help Center
- AirDNA’s coronavirus analysis
Written by the Guesty Team.