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Guest Screening & Damage Protection
Protect your listings
Less damage, safer bookings, and pain-free integration with our intelligent short-term rental guest screening software.
Don’t just take our word for it
William Parry
Co-Founder of ALTIDO
“I have worked in the short-term rental industry for over 7 years. Our success is predicated on the trust between owner and guest but unfortunately, that can’t be guaranteed. Working with SUPERHOG has provided us with a solution that gives peace of mind to owners and guests alike.”
Emmanuel Lavoie
CEO of Jetstream Hospitality
“As a technology company representing thousands of units, the safety of our guests and hosts is of paramount importance to us. SUPERHOG is a fantastic technology partner powered by incredible humans. They are at the forefront of the digital revolution happening in the hospitality industry.”
Stefan Hoffelner
Co-Founder of Your Airhost
“The vacation rental community continues to produce new and innovative tools to make operations easier for property managers. For us, SUPERHOG is the most useful tool in the vacation rental industry.”
Guest Screening
Be confident knowing your guests are who they say they are.
Our biometric screening and ID verification software not only assesses the risk level of every reservation but simultaneously allows you to remove booking restrictions and increase your direct bookings.
Deposit & Damage Waiver Collection
Have the resources to deal with guest damages quickly.
Our automated deposit & damage waiver collection combines with our guest screening, providing a single frictionless guest journey that provides you with the resources to deal with accidental guest damages quickly and effectively.
Damage Protection
Rest easy knowing your properties are protected.
Our comprehensive automatic protection covers from $500 up to $5,000,000 for any guest damage caused during a verified booking, giving you and your hosts that extra peace of mind that if damage does occur, we’ll be there to help.
Automated System
Worry less with seamless integration to your property management system.
Our software is integrated with some of the largest PMS providers, allowing property managers to easily import their listings, automate processes, and get real-time accessibility of their data all in one single place.
Trusted screening provider for property managers around the world
How it works
Step 1
After a guest books their stay, they receive their unique SUPERHOG ID link and begin the screening process.
Behind the scenes
This can be done through SUPERHOG’s automated messaging system via email or text or provided by you through our One Step Link.
Step 2
The guest inputs all their basic identification details into our secure database.
Behind the scenes
SUPERHOG automatically verifies the authenticity of the details provided against multiple databases.
Step 3
The guest signs SUPERHOG’s code of conduct.
Behind the scenes
This confirms that the guest is liable for any damage caused.
Step 4
The guest uploads a copy of their government-issued ID and a real-time selfie.
Behind the scenes
Our AI reads the ID to see if there are any discrepancies or image manipulation. It then compares the guest’s selfie against their ID photo through biometric checks to prevent identity spoofing.
Step 5
Once our checks are complete, the guest is verified and our Host Guarantee is automatically activated, protecting the booking.
Behind the scenes
If there are any hiccups, we reach out to your guest on your behalf to resolve the issue.
Get started in 3 easy steps
1. Book a demo
Fill out our demo form and receive a link to schedule a call with our sales team. We will walk you through a full demonstration of how SUPERHOG works and answer any questions or concerns you may have.
2. Onboarding
Once you sign on, you have your onboarding call. This is where we help you fully integrate SUPERHOG into your business step by step.
3. Go live
As soon as you’re ready, we’ll activate SUPERHOG and start verifying your guests and protecting your bookings.
Don’t wait until a guest damages your property to get protected.
Our values
Prevention, not reaction
Guest screening helps to spot red flags fast and stop damage before it occurs. And in the rare event something does go wrong, SUPERHOG is ready to act with our extensive damage protection.
Authentication, not assumptions
Our AI screening technology takes the guesswork out of knowing your guests. And if a guest uses a fake or stolen ID, SUPERHOG will alert you and flag them as high risk.
Trust, not risks
Trust is the currency we trade in, supporting individual hosts and PMC’s as a whole. We pride ourselves in providing a trusted and safe home-sharing community for all our members, where they can nurture close connections, share relevant experiences, and provide invaluable information.
Data protection
You own the data, we keep it safe
We take our data responsibilities incredibly seriously and go to great lengths to ensure the safety and security of all guest data. We use data storage software such as Microsoft Azure with 256-bit AES encryption and conduct rigorous employee screening and background checks of all SUPERHOG team members.
FAQs
What’s the difference between SUPERHOG and home insurance?
SUPERHOG‘s Host Guarantee only relates to damage during a validated stay/booking made by paying guests.
Do I still need home insurance if I use SUPERHOG?
Yes. SUPERHOG is not an insurance provider and having valid Home/Property and Liability insurance is a requirement of our guarantees.
Is SUPERHOG available in my country?
Yes. SUPERHOG operates globally, with a few restrictions. Please review our Host Guarantee or our Guest Guarantee to see where SUPERHOG is not available.
Is SUPERHOG integrated with my PMS?
We currently have an extensive list of integrations, but this is constantly growing! For more information, please review our integrations.
Don’t just take our word for it
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