Frequently Asked Questions
What does SUPERHOG do?
SUPERHOG is the digital trust platform enabling hosts, operators and guests to confidently transact in the short-term rentals space.
SUPERHOG independently verifies users and puts protection in place for guest damages and liabilities in the form of our guarantee and deposit.
Who is SUPERHOG for?
SUPERHOG can be used by those involved in the home-sharing industry: property managers, individual hosts and guests.
We also work with other businesses involved in the sharing economy, where trust and safety for users is crucial.
Is my personal information safe with SUPERHOG?
Yes – our process has been designed to ensure your information is 100% secure.
- All members submit their details directly online, without having to provide sensitive information to anyone else.
- All personal information is encrypted, ensuring all personal identifying information remains protected. We will only ever show partial personal information to ensure the privacy of our members
Who does SUPERHOG integrate with?
We currently have integrations with Kigo, Guesty, Lavanda and Rentals United, Lodgify but this list is growing! You can find out more on our integrations page.
What is SUPERHOG's relationship with Airbnb?
We are not partnered with Airbnb.
SUPERHOG provides a risk management solution for hosts and property managers, protecting them from scenarios that are not covered by the Airbnb guarantee.
Which booking channels does SUPERHOG work with?
Unlike major OTA’s who don’t share verifications or reviews with other platforms, SUPERHOG is able to provide a centralised database where hosts will be notified of bad guests and reduce the risk of damage being caused.
SUPERHOG is therefore able to work with any platform you use.
Does SUPERHOG offer account managers?
We have a dedicated team to help with any problems that occur, who can be contacted via phone or email and are always happy to help.
Is SUPERHOG available in my country/city?
Yes. We operate globally!
Which languages can SUPERHOG use to communicate with guests and third-party services?
Currently, SUPERHOG only offers support in English.
If you receive inquiries or require third-party communication in a different language, we will do our best to translate all the information provided and will answer in English.
Who will help me get started?
You can easily get in contact with us, where you will be passed on to one of our expert sales team members, who will walk you through the entire product and answer any questions you may have.
Our onboarding team will then help you out with your account set up and then you’re good to go!
What verifications does a guest have to go through?
We contact the guest on your behalf, and they are put through a combination of checks against our database and are also checked by our biometric facial recognition and government ID software.
Is there a minimum claim?
Yes. You can claim for guest damages from a minimum of £50 and guest alternative accommodation from a minimum of £50.
Will every guest attached to a booking need to be verified?
We verify the lead guest only, but if they have 3 or fewer reviews, we will need to identify other guests within their party.
What if get a booking from a guest that has stayed before? Will they need to be verified again?
Yes, but only if there is a substantial gap between the bookings.
This allows us to complete checks on whether the guest has received bad reviews or caused damage in between the bookings.
Will SUPERHOG pursue guests for damages?
Yes. If the guest has caused damage and has only registered with SUPERHOG then we will look to subrogate the loss back to them where possible.
The only instance that this will not happen is if the guest has joined SUPERHOG as a paying member.
Have more questions?
Contact us and one of our expert team will be happy to help!