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Report an incident

Please try to notify us within 24 hours of the incident and no later than 7 days from the end of the booking.

Once you have reported an incident, we will contact you as soon as possible (and always within 48 hours) to guide and support you through our resolution process.

Report section for direct hosts and guests.

Are you a direct host or guest?

Report section for property management companies.

Are you a property management company?