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Report an incident

Please try to notify us within 24 hours of the incident and no later than 7 days from the end of the booking.

Once you have reported an incident, we will contact you as soon as possible (and always within 3 working days) to guide and support you through our resolution process.

Report section for direct hosts and guests.

Are you a direct host or guest?

Report section for property management companies.

Are you a property management company?