How to Catch an Invisible Stealing Hand of Chargebacks

A guest has left your property after a good vacation. Now, you are preparing it for the next reservation. Suddenly, you get a notification from your phone. You think: “Great! That guest who left 2 days ago must have left a review!”  Instead of feeling proud from a 5-star review, you find out the guest […]

Does Airbnb do Background Checks on Guests?

Does Airbnb do background checks?

Around 554.5 million tourists visited Booking in September 2023 making it the most visited travel website in the world. Airbnb and Tripadvisor followed with 89 million and 156 million respectively (report). But how many of these guests were screened? Does Airbnb do background checks at all? Keep reading and learn about everything worth knowing about […]

What is guest screening?

Know Your Guest by Superhog provides intelligent vacation rental guest screening with damage protection, but what exactly is guest screening? Guest screening is the process of proactively assessing the risk posed by each guest, through legal, non-discriminatory, and detailed checks. In the past, this was a heavily manual task, which involved a lot of time […]

10 short-term rental influencers to follow for Airbnb success

Harness your industry knowledge with the help of short-term rental influencers from across the globe and various social media platforms, including LinkedIn, Instagram, YouTube and TikTok. We’ve put together a list of 10 expert short-term rental influencers you should follow to help take your business to the next level.

15 Things to Include in Your Vacation Rental Brand Strategy

Elevate your vacation rental brand strategy by establishing a clear vision for your short-term rental business and build trust and loyalty with your guests. Check out our 15 ideas, including expert tips, marketing initiatives and even how you can use Airbnb to your advantage.

10 Host Tips to Consider When Renting Your House on Airbnb

Make hosting easier with the right technology, knowledge and industry insights. We’ve put together 10 host tips to consider when renting your home on Airbnb, including providing the safety and security for a successful short-term rental business and setting the right goals and expectations to help keep you on the right track.

Debunking Direct Booking Myths to Elevate Your STR Independence

Explore how to build independence as a short-term rental host by unravelling the truths about many direct booking misconceptions that could be holding your business back from success in our latest roundtable with 6 industry experts. Including appearances from Boostly, Hospitable, StayFi, Bookster, The Book Direct Show and an Airbnb Coach.

How to Use ChatGPT For Your Short-Term Rental Listing


Revolutionise your vacation rental business through AI. Check out vacation rental prompts you can try today including creating welcome messages. Even learn how you can use ChatGPT to ask guests for reviews on Google by exploring how ChatGPT prompts work.

Expert Tips on Fostering Guest Loyalty to Maximise Repeat and Direct Bookings

Know Your Guest interviewed 6 industry experts to highlight the importance of direct bookings and all the ways you can foster guest loyalty and captivate your guests for endless return visits. Our inside look at how to attract repeat guests is loaded with industry tips and tricks to help maximise your direct bookings, deliver exceptional guest experiences and build your strategies for success.