SUPERHOG logo
Login Sign up

Safeguard your properties with Know Your Guest and TravelStaytion’s new API connection

Posted by Kiera Davidson on January 11, 2023 · News

Know Your Guest is excited to announce that we have become the first risk management provider for short-term rental channel, TravelStaytion.

With an evolving industry and technology at the forefront of easing operations for property managers, TravelStaytion has opened up its connectivity network to integrate with Know Your Guest’s risk management platform to offer peace of mind to its hosts and travellers alike. 

As one of the fastest-growing holiday rental platforms for professionally managed properties, the new addition of Know Your Guest will allow property managers the opportunity to easily streamline and safeguard their business through intelligent guest screening, background checks, damage waiver and deposit management, and an unmatched industry host guarantee. 

A no-brainer for anyone looking to deliver an unrivalled experience.

What are the benefits of listing a property on TravelStaytion with Know Your Guest’s risk management solution?

1. Know who’s staying in your property

TravelStaytion sees hundreds of thousands of bookings across its platform every year. That’s high occupancy rates, which means high guest footfall, thus a high risk of damage. A catch-22 for property managers.

Designed to protect property managers, Know Your Guest will establish the true identity of your guests through state-of-the-art screening technology including, authoritative database searches and background checks. 

Know Your Guest will provide 100% guest accountability and uninstall the fear of hosting a stranger, so you can list your property on TravelStaytion’s short-term rental platform with all the confidence and resources you need to protect your property.


2. Introduce a new line of revenue with a damage waiver

Know Your Guest is a unique risk management solution provider that not only mitigates the risk associated with short-term rental bookings, but also introduces a new line of revenue to your business model through the implementation of our damage waiver.  

The damage waiver provides property managers with greater control over the protection of their most valuable assets. This includes:



  • Flexible damage waiver rates chosen by the property manager

  • Damage protection limits chosen by the property manager depending on the waiver limit set by them 

  • Ability to dip in and out of your waiver pot when needed to cover small incidents of damage quickly and easily

  • No need to refund the damage waiver post stay



3. Advertise yourself as a trusted professional

Short-term rentals are rapidly growing with guests and hosts alike using booking platforms to book out properties. As a result, vacation rental fraud is on the rise. Travellers are acquainted with popular, although notorious, booking platforms and are actively seeking more trusted accommodation.

With the new connection between Know Your Guest and TravelStaytion, property managers will be able to present their short-term rentals as trusted, reliable and established properties.


Why use Know Your Guest as your designated risk management provider?

Through the TravelStaytion API connection with Know Your Guest, property management companies can start to truly know their guests and reduce the risk of parties, fraudulent bookings, and criminal damage.

Our risk management solutions will:



  • Provide peace of mind to every booking that comes through

  • Flag any risks that are associated to each booking 

  • Protect your properties up to 5 million with our added host guarantee

  • Integrate with your PMS


Moreover, you know with Know Your Guest you’re receiving top-of-the-line care, an on-hand resolutions team in case a problem arises, and a designated account manager. Not only that, but Know Your guest is globally accessible so you can mitigate the risk across all the destinations TravelStaytion’s portfolio covers.

How to implement Know Your Guest? 

Whether you’re a direct host, a professional property manager, or a short-term rental hotelier, Know Your Guest can be automated to work within your workflow. Location isn’t an issue, but we’d like you to know our guest journey is only available in English, French and Spanish. We are working on expanding this in the future. 

You can choose the solutions you’d like to implement into your risk management strategy and book a demo with one of our experts. 

Alternatively, if you are a direct host and do not use a property management system, you can sign up directly on our website.

know your guest

How to get listed on TravelStaytion?

If you’d like to offer your property to thousands of travellers, you can join the TravelStaytion community in a few simple steps. Host with them by adding your space today or connect your property through your channel manager.