The terms set out here govern the Deposit management services (“Deposit”) provided by Superhog Ltd (“Superhog”) to Hosts and Guests. If applicable, these terms should be read in conjunction with the Guest Agreement and are an addendum to the same.
No future card payments will be charged or taken without us first communicating with the Guest.
1.1. Where the payment of a Deposit is required, details of any such payment will be clearly set out within the Listing.
1.2. The Host determines the Deposit up to a specified amount and may also provide the Guest with alternative options, such as a Damage Waiver.
1.3. The Deposit fee will be taken as a Handling Fee and through this the Guest is agreeing to the Deposit amount on the Listing to be taken against the cost of any Guest Misconduct and/or Property Damage which may be caused during the Booking.
2.1. When a Guest selects the Deposit option, Superhog will require the Guest to provide their Card details for a pre-approval process.
If the Guest is deemed liable for the damages by our resolutions team, the pre-approved card will be charged accordingly (Superhog will not charge any amount to the pre-approved card without informing the Guest of any incident raised by the Host against the Guest).
Additionally, the Guest shall be charged a non-refundable Handling Fee (collectively, the “Payments”). These will appear as two separate transactions to SUPERHOG: one for the Deposit and one for the non-refundable Handling Fee. Further details of these payments will set out in the Listing.
2.2. All Payments will be taken against the payment card details provided by the Guest.
2.3. The Payments will be collected in the stated currency. Within 24 hours of collection, the Guest will receive an email receipt to confirm when a Payment has been taken.
2.4. To avoid payment failure fees in accordance with Clause 4, the Guest is required to ensure:
2.4.1. there are sufficient funds available to make the Payments; and
2.4.2. the payment card will remain valid for at least 30 days after the Guest’s scheduled check-out date.
3.1. For the avoidance of doubt, the Handling Fee is non-refundable and shall be retained by Superhog. Except in circumstances where the Booking is cancelled by the Host or Guest, then the Handling Fee will be automatically refunded. Superhog reserves the right to process the Deposit in the event:
4.1. If the Handling Fee is not made in accordance with the Listing, the Guest may not be allowed access to the Property and/or the Booking may be cancelled by the Host. In these circumstances, the Host reserves the right to retain the full cost of the Booking.
4.2. In the event Superhog attempts to take any payment due and it fails, Superhog will notify the Guest and provide them with details of when a further attempt will be made. Superhog reserves the right to charge a fee of £5 (or equivalent in the relevant payment currency) in relation to any failed payment.
5.1. All Payments and Charges will be charged in the currency stated at the point of payment.
5.2. The Guest is responsible for:
5.3. If the Guest makes a Payment from an account or payment card which has a base currency different to that in which the payment is due, the bank add their fees to any Deposit or Handling Fee. The Guest is responsible for any such shortfall or fees.
1. The definitions and rules of interpretation which apply in this agreement:
“Approved” means a status allocated to a Booking, Host, Guest, Listing, Platform, Partner (and/or any third party) as the result of a successful Validation;
“Booking” means, a confirmed stay that has been registered with Superhog and involves an Approved Guest staying at a Host’s Listing;
“Chargeback” means a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on either debit cards (and the underlying bank account) or credit cards;
“Contents” means household goods and other personal property contained within a Listing, including art, antiques and collectable items. For the avoidance of doubt, this does not include:
“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents. By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents;
“Deposit” means an agreement whereby an actual or virtual payment, up to an amount determined by a Host, is made by a Guest in the event of Property Damage;
“Damage Waiver” means an agreement whereby a Guest’s liability for Property Damage in relation to a specific Booking is waived up to a specified amount, in return for a one-off, non-refundable payment;