Glossary of Terms


We have defined terms that we use, and these definitions are very important to us. Below are defined terms that you should be aware of, which will have the following meaning in all Superhog-related documentation, unless the context otherwise requires. Similarly, words in the singular shall include the plural and in the plural shall include the singular, unless the context otherwise requires.


“Agent” means any party providing services on behalf of a third party, for example Superhog undertakes Validations as an agent of a Host;


“Approved” means a status allocated to a Booking, Host, Guest, Listing, Platform, Partner (and/or any third party) as the result of a successful Validation;


“Booking” means, a confirmed stay that has been registered with Superhog and involves an Approved Guest staying at a Host’s Listing;


“Chargeback” means a charge that is returned to a payment card after a customer successfully disputes an item on their account statement or transactions report. A chargeback may occur on either debit cards (and the underlying bank account) or credit cards.


“Contents” means household goods and other personal property contained within a Listing, including art, antiques and collectable items. For the avoidance of doubt, this includes cash, bank and currency notes, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets but excludes jewellery, watches, gemstones, handbags, furs unless they are kept in a locked safe inaccessible to Guests or occupants.


“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents. By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents.


“Damage Waiver” means an agreement whereby a Guest’s liability for Property Damage in relation to a specific Booking is waived up to a specified amount, in return for a one-off, non-refundable payment.


“Effective Date” means the date of the final signature of any agreement;


“Group Company” means a parent, subsidiary or related company of Superhog;


“Guarantee” refers individually and collectively to the guarantees provided by Superhog;


“Guarantee Payment” means any payment made by Superhog on behalf of a Guest or Host in response to a Payment Request under a Guarantee;


“Guest” means the lead guest who makes a Booking;


“Guest Agreement” means the governing terms in place between the Guest, the Host and Superhog;


“Guest Guarantee” means the guarantee we make regarding Approved Hosts and Approved Listings as detailed in the Guest Guarantee Terms and Conditions.


“Guest Protection Programme” means the guarantee we provide to [Approved] Hosts in relation to their legal liability for bodily injury or Property Damage to Guests, only in the circumstance where their insurer is unable to make such a payment due to insolvency.


“Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to:

(a) appropriate sleeping areas, hot and cold running water, and a functional sewage system;
(b) adequate protection of the property, including locks and/or other security devices (as appropriate); and
(c) functioning utilities, such as wifi, air conditioning and heating (as advertised).


“Host” means an Approved accommodation property advertiser who is advertising Approved Listings on a recognised STR Platform.


“Host Guarantee” means the governing terms in place between the Host and Superhog;


“Listing” (also “Property”) means any residential property (including but not limited to campervans, boats, mobile homes, and any other impermanent structures), which a Host has the legal and/or contractual right to offer to Guests and which complies with Home Standards.


“Not-Approved” means a status allocated to a Booking, Host, Guest, Listing, Platform, Partner (and/or any third party) as the result of a failed Validation;


“Partner” (also “Client”) means any third party who has an ongoing commercial relationship with Superhog bound by agreed contractual terms;


“Payment Request” means a formal request for a payment to be made by Superhog in accordance with a Guarantee;


“Platform” (or “STR Marketplace”) means a recognised short-term rental platform or marketplace, such as (but not limited to) Airbnb, or VRBO, also including;


“Platform Account” means your existing third-party profile (for example, your Airbnb, VRBO, account) from which you grant us access to certain information about you;


“Property” see “Listing” definition;


“Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking. For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear;


“Security Deposit” means an agreement whereby an actual or virtual payment, up to an amount determined by a Host, is made by a Guest and held by Superhog to be used in the event of Property Damage;


“Superhog” (also the “Company”) means SUPERHOG Limited, SUPERHOG LLC or SUPERHOG SL. SUPERHOG shall also mean and any other Superhog branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Superhog.


“Validation” (also “Verification” and “Verify”) means the protocols and processes performed by Superhog in order to allocate an Approved or Not-Approved status to any Booking, Host, Guest, Listing, Platform, Partner (and/or any third party);


“Watchlist” means an internal Superhog owned database of third parties that will not be given Approved status by Superhog based on the outcome of a Validation, intelligence and/or previous experience;


“Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time.