Using damage waivers and damage deposits to save time and money
“Being a property manager in Italy is not easy. There is a lot of bureaucracy and taxes. It is complicated to grow a business.”
As with most hosts and property managers, she saw a drop in bookings during COVID, but the business survived – mainly thanks to direct bookings.
“We had a lot of repeat business from guests who trusted us to offer a safe place to stay.”
Her company benefited from the post-COVID boom, with soaring demand for properties of all sizes, but in 2023 occupancy slightly dropped though still better than pre-COVID. She’s not yet seen the predicted upswing in bookings in 2024.
“As a one-woman business, there is always too much to do. Automation is key.”
This is also what attracted Saskia to Know-Your-Guest in the first place. On the one side, homeowners insisted on a deposit to protect their homes, whereas many guests did not want to pay a deposit upfront, causing a bureaucratic headache for her.
She plans to switch to Know-Your-Guest’s comprehensive damage protection plan offering insurance of up to 5 million euros for some properties.
“Ensure guests have a good experience and great memories. She uses her blog and a digital guidebook to help guests explore the area. “Always be available and ensure the booking process is as smooth as possible.”
Close collaboration with homeowners and ensuring that everything in the rentals is always in perfect working order is important.
“With guests, be as kind as possible from the very first contact to when they leave. Even if things go wrong, if you have the right attitude, they’ll come back.”